This section sets out details of Belle Patisserie’s Customer Service policy for your purchases. If you have any questions please contact Catherine Speirs on 0402 636 112 (8am to 6.00pm / 7 days).
We are a small artisan bakery and all of our products are made fresh to order using fresh fruits and flowers. Therefore we need at least 48 hours notice to bake and deliver. For the same reason we also need 48 hours notice for any changes to, or cancellation of your order. Large orders may require extra time, so we ask that you make contact as early as possible.
All wholesale deliveries are made between 8.00am and 4.00pm on Thursdays and some Fridays. Private orders may be delivered outside of these days/hours on arrangement.
The ordering options are detailed below:
- E-mail: firstname.lastname@example.org
- Phone: 0402 636 112
Please note that cake decorations (not flavour) may change as we use seasonal fruit and flowers to decorate, which can be subject to weather and availability. Please let us know if you have a particular colour/theme preference for your cake when ordering.
Public Holidays: Please note that we are closed on public holidays. We request that customers place orders as early as possible to ensure you have sufficient stock levels. We are happy to make additional deliveries to wholesalers, outside your normal delivery days, to get you over these periods.
Cost of delivery
Orders incur a delivery charge according to delivery area. As an indication of delivery costs, examples are below:
- Macedon Ranges & Hepburn Springs – $10
- Melbourne West – $15
- CBD and Melbourne North East please enquire
Private orders require payment 7 days before the delivery date.
Wholesale orders require payment within 7 days following delivery.
Payment can be made in cash or EFT. Please discuss your preferred payment method when placing your order.